
In the previous chapter, we looked at Principles of Project Management. You should now have a sense of the concepts, attitudes, and values needed for project management. Knowledge and tools help, but they are not enough on their own. Preparation matters, but preparation alone won’t make a project succeed.
For a project to move toward success, it has to perform well. “Better performance” can sound vague, and it’s not always clear what to watch or how to assess it. The PMBOK groups this into eight Project Performance Areas.
Move Your Work Forward — The Ideal Project and Task Management Tool: Repsona
Eight areas must be recognized for a project to perform effectively. These are the Project Performance Areas:
These areas are interdependent and must be addressed concurrently throughout the project. What you do in each one will vary by organization, project, and people. Don’t think of them as a menu to pick from; treat them as essential lenses through which you view performance.
Note that “development” here does not mean only system development. It includes creating products, services, or physical goods. The concepts apply broadly.
Let’s look at each area—what it is, how to approach it, and how to handle it effectively.
Stakeholders are the parties with an interest in the project. Projects are done by people, for people. Building strong relationships and mutual satisfaction with stakeholders improves performance.
Stakeholders include teammates, departments across the organization, external partners, clients, customers, and end users. There may be a handful—or millions.
Effective engagement follows a continuous loop:
Identify → Understand → Analyze → Prioritize → Engage → Monitor → Identify → …
First identify stakeholders. Then understand and analyze them. You can’t treat all stakeholders the same way. Focus on those with the greatest power or interest. Communicate continuously to build deeper relationships. As the project evolves, stakeholders change—keep identifying new ones and measuring engagement quality.
The project team is the group of people doing the work to achieve the goal. If the team performs, the project performs. Two disciplines matter: management and leadership.
Management focuses on means and mechanisms: procedures, planning, coordination, and monitoring. Leadership focuses on people: motivating, listening, empowering. Both are essential.
Team performance grows when the vision and goals are shared, roles and responsibilities are clear, the team’s mandate is understood, norms are agreed upon, and individuals can learn and develop.
High-performing teams communicate openly and safely, share project objectives, feel ownership of outcomes, and have real discretion rather than being micromanaged.
The development approach is how deliverables (products, services, etc.) are created: predictive, adaptive, or hybrid. The life cycle is the flow of phases, such as “plan → design → build → test → deploy → feedback.” The chosen approach shapes the life cycle.
A predictive approach works when requirements are clear at the start. You minimize uncertainty early and plan most of the work up front, then execute to plan.
An adaptive approach helps when requirements are uncertain or likely to change. You work in iterations, prioritize a backlog, and deliver value incrementally based on feedback.
A hybrid approach mixes both. For example, developing the product adaptively while deploying predictively. Or running two deliverables in parallel—one predictive, one adaptive.
Planning identifies the path to creating deliverables and the means to achieve them. It includes choosing the development approach, deciding when and how to deliver, estimating time and cost, building a schedule, and agreeing on a budget.
Planning also considers team structure, communication methods and cadence, physical resources (tools, software, environments), procurement timing, change handling, and the metrics you’ll track. Confirm alignment with other projects as well.
Project work is the set of enabling activities and processes that let the team focus on what matters. It’s not the individual tasks, but the coordination that makes task execution efficient.
Processes include decision-making protocols, information-sharing documentation, and meetings for alignment. Larger or riskier projects tend to add more process. Examine whether each process is truly necessary and remove waste.
Keep the team’s focus clear. Maintain strong communication and engagement. Ensure resources are available. Monitor new work and changes. Encourage knowledge sharing so learning continues throughout.
Delivery is the act of providing and handing over what was agreed. In projects, it means delivering the value or outcomes the project set out to achieve—at the right scope and quality.
Value realization begins only when deliverables are delivered. Check that delivery aligns with objectives and that outcomes meet requirements, scope, and quality standards.
Measurement evaluates performance and triggers action to sustain or improve it. By comparing plans with actuals, you can close gaps and make better decisions.
Measurement provides insight into pace, supports resource decisions, informs stakeholders, and confirms that expected results are on track.
Uncertainty is unpredictability—unknowns about events, outcomes, and the future—and the risks arising from them.
Gathering information and planning well doesn’t guarantee smooth sailing. You must continually scan for uncertainty, face it directly, and build the resilience to respond when trouble appears.
Assuming uncertainty, the possibility of failure, and unavoidable issues helps you manage risk, weigh trade-offs, and strengthen team capability.
We reviewed eight Project Performance Areas. Each has its own focus, yet all are interconnected. Think of them as “eight essentials teams must keep in view to achieve better results.”
“Uncertainty,” in particular, ties directly to principles such as addressing complexity, optimizing risk responses, and being adaptive and resilient—reflecting the realities of modern projects.
Together, the 12 Principles of Project Management and these 8 Project Performance Areas capture the spirit of contemporary project management and offer practical guidance for navigating uncertainty.
Move Your Work Forward — The Ideal Project and Task Management Tool: Repsona